The Loyalty Map
Loyal customers spend more, stay longer, and they share a company's products and the experiences they had with their network. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience.This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and its impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.Intro and Outro Music by:Joakim Karud - Say Good Night Song - https://youtu.be/IrDIF6LzpiYSupport Joakim Karud - http://smarturl.it/joakimkarud
The Loyalty Map
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David Kerrigan
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Season 1
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Episode 5
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Tune in to our podcast with David Kerrigan, author of the book “When humans stop shopping,” where we discuss the future of retail. The average American spends 10 hours per month shopping, how will this change over the years and how will we get there? Hint: some awesome tech may be involved.