The Loyalty Map
Loyal customers spend more, stay longer, and they share a company's products and the experiences they had with their network. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience.This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and its impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.Intro and Outro Music by:Joakim Karud - Say Good Night Song - https://youtu.be/IrDIF6LzpiYSupport Joakim Karud - http://smarturl.it/joakimkarud
The Loyalty Map
Get Your Customer Experience Program Up and Running
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David Yoo | Infoedge LLC
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Season 1
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Episode 6
Tune in to listen to our discussion with David Yoo, the Chief Digital Officer at Blue Cross and Blue Shield of Louisiana, where we explore the hurdles, data, and steps necessary along the way to starting a CX program in an organization.