The Loyalty Map
Loyal customers spend more, stay longer, and they share a company's products and the experiences they had with their network. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience.This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and its impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.Intro and Outro Music by:Joakim Karud - Say Good Night Song - https://youtu.be/IrDIF6LzpiYSupport Joakim Karud - http://smarturl.it/joakimkarud
The Loyalty Map
Building A Magical Experience
•
infoedge LLC
•
Season 1
•
Episode 8
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Tune in to listen to our discussion with Kieron Leppard, VP of Experience Design at HUGE, a global experience agency. We will be exploring how he helps companies become trusted parts of people's lives by creating products, services, and brands that people love.