The Loyalty Map
Loyal customers spend more, stay longer, and they share a company's products and the experiences they had with their network. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience.This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and its impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.Intro and Outro Music by:Joakim Karud - Say Good Night Song - https://youtu.be/IrDIF6LzpiYSupport Joakim Karud - http://smarturl.it/joakimkarud
The Loyalty Map
Re-Humanizing The Workforce: Time To Check In On Your Employees
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infoedge LLC
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Season 1
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Episode 8
Tune in to the latest episode of The Loyalty Map where we interview Bill Staikos, head of customer experience at Freddie Mac and host of his own podcast called Be Customer Led as we dive into the importance of employee/workforce experience and how developing a sound EX can be beneficial for your company.
In this episode, we cover several key topics including:
- How would you define employee experience and how do you measure it? [6:32]
- How do you justify and explain the ROI on investing in employee engagement? [20:26]
- How has employee experience been impacted by COVID? [Timestamp]
- And many more!
Connect with Bill Staikos
- https://www.linkedin.com/in/bill-staikos-007/
- https://becustomerled.captivate.fm