The Loyalty Map
Loyal customers spend more, stay longer, and they share a company's products and the experiences they had with their network. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience.This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and its impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.Intro and Outro Music by:Joakim Karud - Say Good Night Song - https://youtu.be/IrDIF6LzpiYSupport Joakim Karud - http://smarturl.it/joakimkarud
The Loyalty Map
Enter the Portal to Customer Satisfaction
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infoedge LLC
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Season 1
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Episode 9
Tune in to the latest episode of The Loyalty Map where we interview Serena Riley, Director of Customer Experience at SkySpecs. We dive into the importance and challenges of implementing customer portals that enable improvement in the health, engagement, and adoption of customers.
Connect with Serena Riley at:
https://www.linkedin.com/in/serenariley/