The Loyalty Map
Loyal customers spend more, stay longer, and they share a company's products and the experiences they had with their network. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience.This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and its impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.Intro and Outro Music by:Joakim Karud - Say Good Night Song - https://youtu.be/IrDIF6LzpiYSupport Joakim Karud - http://smarturl.it/joakimkarud
Podcasting since 2020 • 11 episodes
The Loyalty Map
Latest Episodes
Enter the Portal to Customer Satisfaction
Tune in to the latest episode of The Loyalty Map where we interview Serena Riley, Director of Customer Experience at SkySpecs. We dive into the importance and challenges of implementing customer portals that enable improvement in the health, en...
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Season 1
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Episode 9
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27:41
Re-Humanizing The Workforce: Time To Check In On Your Employees
Tune in to the latest episode of The Loyalty Map where we interview Bill Staikos, head of customer experience at Freddie Mac and host of his own podcast called Be Customer Led as we dive into the importance of employee/workforce experience and ...
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Season 1
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Episode 8
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42:04
Comfort Is Just One Virtual Session Away
Tune in to listen to our discussion with Brett Thornton, Vice President of VX & Retail at Avocado Green Brands, a leader in sustainable bedding. We will be exploring the VX initiative Brett pioneered during the tumultuous pandemic envi...
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47:44
Building A Magical Experience
Tune in to listen to our discussion with Kieron Leppard, VP of Experience Design at HUGE, a global experience agency. We will be exploring how he helps companies become trusted parts of people's lives by creating products, services, and brands ...
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Season 1
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Episode 8
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29:51
One Post Away From Success
Tune in to listen to our discussion with Sedge Beswick, the Managing Director of SEEN Connects, an influencer marketing agency. We will be exploring the world of social media, specifically influencer marketing, how it enhances your business, an...
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Season 1
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Episode 8
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35:17